Rocketplay Casino Privacy Policy

This Privacy Policy explains how Rocketplay Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with our platform. It is intended to help you understand our data practices before using the site.

Rocketplay Casino is designed for adults aged 18 and over in Canada. By using the platform, you acknowledge that you have read this policy and understand how information may be handled in connection with account administration, gaming activity, payments, security, and customer support.

Information We Collect

Rocketplay Casino may collect information that you provide directly, information created through your use of the platform, and limited technical information received from third-party providers. The categories of information may include:

• Identity and account details, such as your name, date of birth, username, residential address, telephone number, and account login information.
• Verification information, which may include documents or details needed to confirm identity, age, account ownership, or eligibility to use particular services.
• Financial and transaction information, including deposit and withdrawal records, payment method details, transaction amounts, and relevant billing information. Payment data may be processed by specialized payment providers.
• Gaming and account activity, such as games played, wagers, wins, losses, bonuses, preferences, session information, and responsible gaming interactions.
• Communications, including messages sent to customer support, feedback, complaints, survey responses, and records of contact with Rocketplay Casino.
• Technical information, such as IP address, browser type, device identifiers, operating system, language settings, approximate location, access times, and pages or features viewed.

Some information may be required to open or maintain an account. If you choose not to provide requested information, Rocketplay Casino may be unable to complete verification, process a transaction, provide certain features, or respond fully to your request.

How We Use Information

Rocketplay Casino uses personal information for clear operational and security purposes. Depending on the circumstances, information may be used to:

• Create, administer, and maintain your player account.
• Confirm your identity, age, account ownership, and eligibility to use the platform.
• Process deposits, withdrawals, bonuses, and other account transactions.
• Provide games, account tools, customer support, and requested services.
• Monitor activity for fraud prevention, payment security, misuse detection, and protection of the platform.
• Understand how users interact with the website and improve its design, performance, content, and functionality.
• Communicate with you about account activity, service notices, security matters, transactions, and support requests.
• Send promotional communications where permitted and in accordance with your preferences. You may be able to opt out of marketing messages while continuing to receive important service communications.
• Investigate complaints, enforce applicable terms, resolve disputes, and protect the rights, property, and safety of Rocketplay Casino, its users, and service providers.
• Meet applicable compliance, accounting, recordkeeping, and risk management obligations.

Information may also be used for aggregated or de-identified analysis. Data prepared in this way is intended not to identify an individual and may support reporting, product development, or business planning.

Cookies and Similar Technologies

Rocketplay Casino and selected service providers may use cookies, pixels, software development tools, device recognition, and similar technologies. These tools can support essential website functions, maintain sessions, remember preferences, improve security, measure performance, and understand how visitors use the platform.

Some cookies are necessary for account access and core functionality. Others may help us analyze traffic or tailor content and communications. Your browser or device may allow you to block, delete, or limit cookies, although changing these settings can affect the availability or performance of certain features. Where appropriate, choices may also be available through a consent or privacy settings tool.

Data Sharing

Rocketplay Casino does not treat your personal information as public information. We may share relevant information with carefully selected recipients when reasonably necessary for the purposes described in this policy. These recipients may include:

• Payment processors, banks, and financial service providers that help complete transactions.
• Identity verification, fraud prevention, security, analytics, hosting, communications, and customer support providers.
• Professional advisers, auditors, insurers, and contractors who require information to perform services for Rocketplay Casino.
• Corporate entities involved in a restructuring, merger, acquisition, sale of assets, or similar business transaction, subject to appropriate safeguards.
• Authorities, courts, or other parties where disclosure is necessary to comply with a valid request, protect legal rights, investigate suspected wrongdoing, or address an emergency.

Service providers may access information only as needed to perform assigned services and are expected to handle it securely. Rocketplay Casino does not authorize third parties to use account information for unrelated purposes without an appropriate basis.

Data Security

Rocketplay Casino uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure. Measures may include access controls, authentication procedures, secure communications, monitoring, staff guidance, and review of service provider practices.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and account credentials confidential, using a secure device, and notifying Rocketplay Casino promptly if you suspect unauthorized access or unusual account activity. We may request additional information before acting on sensitive account instructions.

Data Retention

Rocketplay Casino retains personal information for as long as reasonably necessary to provide services, manage your account, resolve disputes, maintain business records, investigate security matters, and meet applicable obligations. Retention periods can vary according to the type of information, the purpose for which it was collected, the status of your account, and relevant operational or compliance considerations.

When information is no longer needed, it may be securely deleted, anonymized, or placed beyond ordinary use. Some information may remain in backup systems for a limited period or be retained where deletion is not immediately practical.

Your Rights

Depending on your location and applicable rules, you may have rights relating to your personal information. These may include the ability to:

• Request access to personal information held about you.
• Ask that inaccurate or incomplete information be corrected.
• Request deletion or restriction of information in circumstances where continued processing is not required.
• Object to certain processing activities or withdraw consent where processing is based on consent.
• Request a copy of information in a usable format where applicable.
• Manage marketing preferences and unsubscribe from promotional communications.

These rights may be subject to exceptions, verification requirements, and other limitations. For example, Rocketplay Casino may need to retain certain records for security, dispute resolution, fraud prevention, or other legitimate purposes. To protect your account, we may ask for information confirming your identity before completing a request.

Third-Party Services

The Rocketplay Casino website may contain links, integrations, payment options, or other features provided by third parties. These services may collect information under their own privacy notices and terms. Rocketplay Casino does not control the privacy practices of independent third parties, and you should review their policies before submitting information through an external service.

Third-party tools may also operate on the platform to support payments, verification, analytics, communications, security, or customer care. Their access is intended to be limited to the functions they provide, but the relevant provider remains responsible for its own processing practices.

International Transfers

Some Rocketplay Casino service providers or business partners may process information in countries other than Canada. When information is transferred across borders, we seek to use appropriate contractual, technical, and organizational safeguards consistent with the nature of the information and the purpose of the transfer.

Privacy and data protection rules may differ between countries. By using the platform and providing information, you acknowledge that processing may occur in another jurisdiction where Rocketplay Casino or its service providers operate. Further details may be available upon request, subject to security and confidentiality considerations.

Policy Updates

Rocketplay Casino may revise this Privacy Policy to reflect changes in services, technology, security practices, business operations, or applicable requirements. The updated version will be made available on the website, and the date of the latest revision may be indicated with the policy.

Where a change is material, we may provide additional notice through the website, your account, or another reasonable communication channel. You should review this page periodically. Continued use of the platform after an update becomes available may indicate that you have read and understood the revised policy.

Contact Information

If you have a question about this Privacy Policy, want to exercise an available privacy right, or need help understanding how Rocketplay Casino handles your information, contact our support team at [email protected]. Please avoid sending unnecessary sensitive information in your initial message. We may request further details through a secure process to verify your identity and protect your account.

We aim to review privacy inquiries within a reasonable period and will explain if additional time or information is required. This policy does not limit any rights or remedies that may be available to you under applicable rules.

Last updated: 9 September 2026